How fast can you respond?

Reviewers report arrival within 45 minutes to 1 hour of calling, including late-night emergencies at 11:00pm.

Do you help with insurance claims?

Yes. Staff explain claim steps and work within your coverage limits so your claim gets fully approved.

Do you guarantee mold won't return after restoration?

One reviewer reports receiving a full warranty against mold issues after basement restoration work.

5 Star Cleaning - Water Remediation

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 52 Google reviews · How we rank ›

5.0(52) 88 composite score See reviews on Google ✓ Google-verified

Flood & Water ExtractionFire & Smoke Damage RestorationInsurance Claims AssistanceWater Damage Restoration ServiceMold Remediation

Location: North York
Services: Flood & Water Extraction, Fire & Smoke Damage Restoration, Insurance Claims Assistance
Reviews: 52
Ranking: #66 in Flood & Water Extraction
Best for: homeowners and condo owners facing urgent water or fire damage who value quick arrival and hands-on insurance support

Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

When water or fire damage hits, reviewers call 5 Star Cleaning and get a crew on site within an hour, often the same day. The team walks clients through restoration steps, insurance paperwork, and next moves with patience and clarity, leaving homes dry and secure.

Staff handle everything from basement floods to roof leaks to sewage backups. Reviewers consistently praise the professional tone, fast decisions, and honest advice about costs and coverage. One client reports a warranty against future mold issues after basement restoration.

Praised for

fast response and arrival
clear communication and guidance
professional and calm demeanor
insurance claim support
thorough drying and restoration work

fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffpunctualsaved-property

Best for: homeowners and condo owners facing urgent water or fire damage who value quick arrival and hands-on insurance support

What stands out?

same-day arrival, often within an hour
insurance claim guidance included
IICRC certified and mold-warrantied work
calm, communicative approach under stress

Worth knowing

Staff named in reviews: Danial, Daniel, and Bob
Responds to calls at 11:00pm with full crew dispatch
Provides warranty against mold issues after basement restoration
Uses first-rate equipment per reviewers
Handles sewage backups, burst pipes, roof leaks, washing machine leaks, and condo flooding
Supplies rug cleaning, rug appraisal, Scotch guarding, and carpet cleaning alongside restoration
Xactimate Version 28 certified for insurance documentation

How it compares

Rated 5 against a 4.66 average across the 501 flood & water extraction businesses listed here.
Has more Google reviews than 75% of the businesses in this directory.

How the score was calculated

Ranking Method

Star rating 93

Review volume 75

Review recency 100

Review sentiment 81

Profile completeness 100

Verification 30

Rating breakdown

Contact

Address: 6021 Yonge St #107, North York, ON M2M 3W2
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

24/7 Water Damage ServiceWater Damage RestorationWater Damage Insurance ClaimsWet Basement RestorationCondo Water RestorationReconstruction and RepairsEquipment RentalRug Cleaning

Credentials claimed:IICRC Water Damage Restoration Certified, IICRC Certified Firm, Professional Mold Inspection Institute Certified, Certified Residential Mold Inspector, Certified Mold Remediator, Certified Commercial Mold Inspector, Xactimate Version 28 Certification

Operating:since 1998

As published by the business on its own website; not independently verified.

Frequently asked questions

How fast can you respond?: Reviewers report arrival within 45 minutes to 1 hour of calling, including late-night emergencies at 11:00pm.
Do you help with insurance claims?: Yes. Staff explain claim steps and work within your coverage limits so your claim gets fully approved.
Do you guarantee mold won't return after restoration?: One reviewer reports receiving a full warranty against mold issues after basement restoration work.

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