Best water damage restoration companies in Kitchener
These are the top 15 water damage restoration companies in Kitchener, ranked by our earned composite score, which weighs review volume, rating, recency, and sentiment (see our methodology). Most teams here cover the full job, from emergency extraction and drying through mold testing, structural repair, and insurance-claim support.
Fire and smoke damage specialists are ranked on their own page: best fire & smoke damage restoration. The order below reflects overall composite score rather than star rating alone, so a business with fewer or older reviews can sit below one with a slightly lower rating but a deeper, more recent review base.
Picks are ranked by score and relevance to water damage restoration service, so a lower overall score can rank higher here.
At a glance
| # | Business | Score | Rating | From | Best for |
|---|---|---|---|---|---|
| 1 | MoldCare | 91 | 4.9 (137) | — | Mold inspection and removal |
| 2 | Direct Basement Waterproofing Kitchener | 89 | 5 (74) | — | Basement waterproofing and extraction |
| 3 | The Roofman Inc | 89 | 4.8 (189) | — | Emergency roof leaks and storm damage |
| 4 | AAA Steam Carpet Cleaning Ltd | 87 | 4.8 (226) | — | Duct, carpet, and upholstery drying |
| 5 | National Mold Removal | 86 | 4.9 (104) | — | The team mold remediation |
| 6 | ServiceMaster Restore of Kitchener | 81 | 4.6 (64) | — | Flooded basements and sewage backups |
| 7 | FIRST ONSITE Property Restoration | 80 | 4.5 (125) | — | Insurance-coordinated fire and flood claims |
| 8 | BGO ENVIRO | 80 | 4.7 (24) | — | Mold and asbestos root-cause fixes |
| 9 | Woodhouse Restorations | 77 | 4.5 (54) | — | The team-service flood, fire, and mold repair |
| 10 | KW Extreme Clean | 77 | 4.5 (27) | — | Hoarding and biohazard cleanup |
| 11 | Paul Davis Kitchener-Waterloo | 72 | 3.9 (89) | — | The team, insurance-heavy claims |
| 12 | National Mold Inspection & Air Testing | 70 | 5 (37) | — | Pre-purchase mold inspection |
| 13 | KWC Recovery Group | 67 | 5 (1) | — | Fast 24/7 emergency callout |
| 14 | On Side Restoration Services | 65 | 3.9 (39) | — | On-site crews for straightforward jobs |
| 15 | Mly Group | 62 | 3.4 (5) | — | Basement diagnosis, smaller jobs |
MoldCare
4.9 (137 reviews)score 91/100
MoldCare tops the list on the strength of consistent, honest work across mold assessment and removal jobs, with reviewers repeatedly citing transparent pricing and same-day or next-day response. The team backs up its diagnoses with detailed inspection reports and photos, and has earned trust by telling customers when they don't actually have a problem worth paying to fix.
- No hidden fees or surprise add-ons at quote stage
- Same-day or next-day response to inquiries
- The team inspection reports with photos
- The team tell you when there's no real issue to fix
Services: mold remediation, flood water extraction, 24 7 emergency response, insurance claims assistance
Direct Basement Waterproofing Kitchener
5 (74 reviews)score 89/100
Direct Basement Waterproofing Kitchener has an unusually clean review record, with all recent reviews landing at five stars and reviewers pointing to speed, fair pricing, and a crew that explains the work as it happens. The company works seven days a week, which matters for basement flooding that doesn't wait for business hours.
- Same-day or quick turnaround on jobs
- Transparent pricing with no hidden costs
- Crew explains the work as it goes
- Available seven days a week
Services: flood water extraction, water damage restoration service
The Roofman Inc
4.8 (189 reviews)score 89/100
The Roofman is the pick for storm damage and roof-related leaks, with reviewers describing dispatch within hours and photo documentation at every stage. Several accounts mention staff going beyond the job scope, including hunting down a hidden leak source and honoring quotes even when the work expanded.
- Dispatch within hours for emergencies
- The team that doesn't change mid-job
- The team updates sent throughout repairs
- Crew has fixed problems left by previous contractors
Watch out: One reviewer flagged an early communication mix-up, which the business acknowledged and resolved.
Services: 24 7 emergency response, flood water extraction, water damage restoration service
AAA Steam Carpet Cleaning Ltd
4.8 (226 reviews)score 87/100
AAA Steam Carpet Cleaning brings the deepest review base on this list and a service history reviewers trace back to 1976, covering air ducts, dryer vents, carpets, and upholstery affected by water damage. Most accounts describe an efficient, friendly crew that people call back on year after year.
- Air duct and dryer vent cleaning expertise
- Quick appointment availability
- The team operating history in the region
- The team-up service for stubborn stains
Watch out: A couple of reviews mention a rude staff interaction and a disagreement over shoe removal in the home.
Services: flood water extraction, water damage restoration service, fire smoke restoration
National Mold Removal
4.9 (104 reviews)score 86/100
National Mold Removal pairs IICRC and WRT certified inspectors with fast scheduling, and reviewers consistently describe honest pricing and thorough explanations from start to finish. The team handles water damage and mold remediation under one contract, which cuts down on coordinating separate contractors.
- IICRC and WRT certified inspectors
- Same-day or next-day response on inspections
- Transparent upfront pricing
- Water damage and mold handled in one contract
Watch out: One reviewer reported stored belongings left outside in wet conditions during a remediation job.
Services: flood water extraction, 24 7 emergency response, insurance claims assistance, water damage restoration service
ServiceMaster Restore of Kitchener
4.6 (64 reviews)score 81/100
ServiceMaster Restore of Kitchener gets crews on-site within hours of a call and tends to have dehumidifiers running the same day, which reviewers say made a real difference on flooded basements and sewage cleanup. Several reviewers noted staff with 15 to 30 years on the job, a sign of a stable crew rather than rotating subcontractors.
- Same-day emergency response and extraction
- The team-tenured crew, some with decades on staff
- Insurance claim support built into the process
- Dehumidifiers and fans set up on-site the same day
Watch out: A handful of reviewers mentioned incomplete cleanup or missed spots after the main work was done.
Services: fire smoke restoration, flood water extraction, sewage cleanup, 24 7 emergency response
FIRST ONSITE Property Restoration
4.5 (125 reviews)score 80/100
FIRST ONSITE handles fire, flood, and contents restoration at scale, and most reviewers describe quick response and smooth insurance coordination with regular updates through each phase. It's worth knowing this business is a preferred vendor for at least one major insurer, which two reviewers said complicated their claims.
- Rapid emergency dispatch and containment
- Experienced crews for demolition and contents work
- The team supervisors praised for communication
- Built-in insurance claim navigation
Watch out: Two reviewers raised conflict-of-interest concerns tied to preferred-vendor status, needing a public adjuster to sort out their claim.
Services: fire smoke restoration, flood water extraction, 24 7 emergency response, insurance claims assistance
BGO ENVIRO
4.7 (24 reviews)score 80/100
BGO Enviro stands out for treating the underlying cause of mold or asbestos issues, not just the visible damage, with written reports and recommendations reviewers describe as clear and useful. Response times run same-day or next-day, and pricing is laid out upfront before work starts. It's a smaller review base than the top names here, so treat it as a strong but less-tested option.
- Same-day or next-day inspection scheduling
- IICRC certified technicians
- The team and fixes underlying causes, not just symptoms
- The team pricing communicated upfront
Watch out: One older complaint described spraying proceeding despite the customer's objection about pets in the home.
Services: flood water extraction, water damage restoration service, mold remediation
Woodhouse Restorations
4.5 (54 reviews)score 77/100
Woodhouse Restorations covers the full rebuild after flood, fire, or mold damage, including drywall, painting, and flooring, and most reviewers name specific crew members for professionalism and attention to detail. Outcomes appear to depend on which crew and project manager get assigned, since a couple of recent reviews describe real delays on larger jobs.
- Insurance-referred and experienced with claims
- The team-service repair: drywall, painting, flooring
- 24/7 emergency dispatch
- Staff with track records reviewers name repeatedly
Watch out: Two recent reviews describe weeks of delayed response and inconsistent workmanship on larger jobs.
Services: fire smoke restoration, flood water extraction, 24 7 emergency response, sewage cleanup
KW Extreme Clean
4.5 (27 reviews)score 77/100
KW Extreme Clean is the one to call for large-scale or sensitive jobs like hoarding cleanup, trauma scenes, or smoke remediation, where reviewers describe a fast, respectful, and genuinely compassionate crew. This is a smaller review base than the top-ranked names, so it's a strong option worth verifying availability for routine, non-emergency work.
- Emergency response even on days off
- Skilled at complex hoarding and multi-building jobs
- Compassionate approach to difficult situations
- Careful attention to detail on large sites
Watch out: Some reviewers reported slow or missed callbacks on routine, non-emergency inquiries.
Services: flood water extraction, water damage restoration service, fire smoke restoration, sewage cleanup
Paul Davis Kitchener-Waterloo
3.9 (89 reviews)score 72/100
Paul Davis Kitchener-Waterloo gets crews on-site within hours and reviewers repeatedly credit specific staff for professional, courteous work, with insurance coordination cited as a genuine strength for complex claims. The star rating sits lower than others on this list, and it's worth reading that alongside the strong composite score built from a large, high-volume review base.
- 24/7 emergency response with crews on-site within hours
- Dedicated project managers for insurance coordination
- The team service, including the team
- The team volume of positive reviews from residential and commercial clients
Watch out: Some reviewers cite communication delays and longer timelines when multiple subcontractors are involved.
Services: flood water extraction, fire smoke restoration, insurance claims assistance, water damage restoration service
National Mold Inspection & Air Testing
5 (37 reviews)score 70/100
National Mold Inspection & Air Testing has a perfect rating across its review base, with inspectors arriving early and emailing detailed reports the same day, a pattern several first-time homebuyers called out for the peace of mind it gave them. Its reviews skew older than other picks here, so treat this as a solid but less recently verified choice.
- IICRC certified and S520 compliant
- Same-day detailed inspection reports with photos
- Early arrival and thorough walk-throughs
- Responsive phone support
Services: flood water extraction, water damage restoration service, mold remediation
KWC Recovery Group
5 (1 reviews)score 67/100
KWC Recovery Group has only a single review on record, so this is a low-confidence pick, but that account describes a quick arrival and a water damage issue resolved in a short timeframe using their 24-hour emergency line. Worth a call for urgent situations, but confirm scope and pricing directly given the limited track record.
- 24/7 emergency response
- Quick arrival time
Watch out: Only one review is on record, so there isn't much history to judge consistency against.
Services: flood water extraction, 24 7 emergency response, fire smoke restoration, insurance claims assistance
On Side Restoration Services
3.9 (39 reviews)score 65/100
On Side Restoration Services gets solid marks for the actual on-site work: reviewers describe courteous crews, efficient extraction and drying, and thorough damage assessment when the job is underway. The gap shows up afterward, in scheduling and follow-through, which is worth planning around before committing to a larger project.
- Friendly, efficient crews on-site
- Fast water extraction and drying
- Staff help navigate insurance paperwork
- Available seven days a week
Watch out: Many reviewers describe scheduling delays, unreturned calls from project managers, and repairs left unfinished for months.
Services: flood water extraction, sewage cleanup, fire smoke restoration, insurance claims assistance
Mly Group
3.4 (5 reviews)score 62/100
Mly Group sits at the bottom of this list on a small, mixed review base: some customers describe thorough diagnosis and full restoration back to original condition with daily cleanup, while others report billing disputes and incomplete work. With only a handful of reviews, get everything in writing before work starts.
- Basement water damage diagnosis
- The team restoration to original condition
Watch out: Some reviewers cite inflated billing and dishonest reporting of hours and materials used, so confirm costs in writing upfront.
Services: flood water extraction, water damage restoration service