Best fire and smoke damage restoration companies in London

★★★★★4.8 (961 reviews)score 88/100

With 961 reviews at 4.8 stars, this is the highest-volume, highest-confidence name on the list, built on 30-plus years handling carpet, upholstery, air-duct, and water extraction work across London. Reviewers from homeowners to contractors call out fast scheduling and pricing that undercuts competitors.

• Same-day and urgent scheduling available
• Professional, efficient technicians
• The team described as fair and competitive
• Air-duct and water extraction specialists on staff

Watch out: A small number of reviewers mention a missed appointment or debris left behind after the job.

Services: fire smoke restoration, mold remediation, flood water extraction, water damage restoration service

★★★★★4.6 (104 reviews)score 84/100

First Onsite is repeatedly credited with reaching floods, fires, and ice-storm damage within about an hour, then staying hands-on through insurance paperwork and daily cleanup. With 104 reviews at 4.6, it's a solid mid-size operator for anyone who wants steady updates during a stressful loss.

• Reported one-hour emergency arrival
• Staff walk homeowners through the full recovery process
• The team communication and progress updates
• Insurance coordination built into the service

Watch out: One review flagged subcontractor mess that required repainting afterward.

Services: fire smoke restoration, sewage cleanup, mold remediation, flood water extraction

★★★★★4.7 (67 reviews)score 84/100

Restore, Renovate, Build (formerly Restoration 1 London) takes jobs from water and smoke extraction through drying, flooring, and repainting without handing off to separate contractors, and reviewers say management personally answers calls even early in the morning. At 4.7 stars from 67 reviews, it earns a high-confidence score.

• 24/7 availability with rapid dispatch
• Owner or manager often involved on complex jobs
• The team restoration cycle handled in-house
• Strong documentation for insurance claims

Watch out: Some customers are charged a $250 assessment fee up front.

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response

★★★★★4.8 (27 reviews)score 83/100

PuroClean's team, led by a named project manager, is called out for thorough assessments and getting insurance approvals moving quickly, with several jobs finished ahead of schedule. Its 4.8-star rating comes from a smaller pool of 27 reviews, so treat it as a strong but less-tested pick.

• 24/7 emergency dispatch
• One project manager coordinates from assessment to completion
• The team insurance submission and approval directly
• Work often finished ahead of the agreed timeline

Services: fire smoke restoration, sewage cleanup, mold remediation, flood water extraction

★★★★★4.7 (26 reviews)score 82/100

Hudson Restoration stands out for arriving in 15 to 45 minutes and then checking back in with homeowners for weeks afterward, including honest advice on issues outside the original job. The 4.7-star rating is built on a smaller sample of 26 reviews.

• Reported response within 15-45 minutes
• The team insurance coordination directly
• The team readings and equipment deployed immediately
• The team-up checks continue for weeks after the job

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response

★★★★★4.7 (115 reviews)score 79/100

First General handles rapid inspection and full-scope demolition-to-repair work with direct insurance coordination, backed by 115 reviews at 4.7 stars. Sentiment is mixed: alongside the praise, a handful of reviewers describe demolition costs that ate into their insurance payout.

• 24/7 emergency availability
• The team directly with insurance
• Rapid on-site inspection and response
• The team the full project from demolition to final repairs

Watch out: Several reviewers cite steep demolition bills and scope creep that left less budget for repairs.

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response

★★★★★4.6 (27 reviews)score 78/100

London Extreme Clean is police-recommended for trauma and biohazard scenes and pairs certified technicians with genuine compassion during difficult calls, per its 27 reviews at 4.6 stars. It's a strong fit when smoke damage overlaps with odour removal or contamination cleanup.

• IICRC and ABRA certified technicians
• Police-recommended for trauma and biohazard work
• Fast onsite response to emergencies
• The team generator rental for odour treatment

Watch out: A couple of reviewers reported missed callbacks on rental and service inquiries.

Services: sewage cleanup, fire smoke restoration, mold remediation, flood water extraction

★★★★★4.7 (28 reviews)score 77/100

DKI - Lubnow gets to water and fire emergencies within hours and manages the insurance claim process directly, with reviewers noting the crew worked around tenant schedules despite supply chain delays. Its 4.7-star rating rests on a small pool of 28 reviews, so it's a lower-confidence pick worth a closer look at the listing.

• The team within about one hour of the call
• The team the full insurance claim process
• The team demolition and rebuild to spec
• Works around tenant schedules

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response

★★★★★4.6 (13 reviews)score 73/100

SERVPRO of London draws praise for 40-minute to one-hour arrivals on water, mold, and fire calls, with the owner personally checking in on jobs. Its 4.6-star rating comes from just 13 reviews, making it the lowest-volume high-confidence gap on this list.

• 40-minute emergency response documented
• Owner-engaged oversight on jobs
• The team full restoration including rebuild
• IICRC-certified crew

Watch out: One recent review alleges the company caused flooding with no follow-up afterward.

Services: fire smoke restoration, sewage cleanup, mold remediation, flood water extraction

★★★★☆4.2 (20 reviews)score 69/100

Shamas Contracting is noted for working carefully around children and pets while completing water and fire restoration to a high standard. With a 4.2-star rating from 20 reviews, it trails the field on volume and rating, so it's worth weighing the caveats below before booking.

• Emergency arrival within hours
• IICRC certified staff
• The team service from extraction through renovation
• Attentive to safety and cleanliness during work

Watch out: Several reviewers mention slow callbacks and scheduling changes made without notice.

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response

★★★★☆3.9 (96 reviews)score 67/100

BELFOR brings experienced project managers and multi-trade crews to water, fire, and flood jobs, and reviewers who had a good experience praise the technical detail. But its 3.9-star rating from 96 reviews reflects a real split, with complaints about company-vehicle driving and at least one long, unfinished repair.

• 24/7 emergency response including after-hours callouts
• Experienced project managers keep clients informed
• Skilled trades across drywall, carpet, flooring, and painting
• Insurance-backed repairs with claims assistance

Watch out: The team reports of aggressive driving by marked company vehicles, plus at least one case of long delays and unfinished work.

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response

★★★★☆3.8 (121 reviews)score 65/100

WINMAR handles major flood and fire losses with named project managers who get consistent praise for responsiveness, and its 121-review sample gives that a high-confidence read. The 3.8-star average reflects a genuine split, though, with a substantial block of one-star reviews alongside the five-star majority.

• 24/7 emergency dispatch
• The team project managers coordinate the full job
• Compassionate approach on trauma-related calls
• Experience navigating insurance claims

Watch out: Recurring complaints about pricing markups and hidden fees, plus inconsistent quality between crews.

Services: fire smoke restoration, sewage cleanup, mold remediation, flood water extraction

★★★★☆3.7 (62 reviews)score 63/100

On Side's five-star reviews describe fast response, clean job sites, and respectful crews handling water and fire restoration, backed by a high-confidence sample of 62 reviews. Its 3.7-star average is dragged down by a smaller set of reviews describing drawn-out timelines and unfinished repairs.

• 24-hour emergency dispatch
• Experienced multi-trade crews
• Insurance claim coordination
• The team site preparation on arrival

Watch out: A minority of reviews describe slow completion, poor finishing, and unresolved repairs on sewage-backup jobs.

Services: fire smoke restoration, sewage cleanup, mold remediation, flood water extraction

★★★★★4.6 (10 reviews)score 61/100

Emergency Flood Response earns praise for quick arrival and thorough work on floods and water damage, including complex extras like mold removal and asbestos cleanup, with the owner personally involved. Its 4.6-star rating is drawn from only 10 reviews, the smallest sample on this list, so confidence is low.

• Quick response times
• Experienced team with strong technical skills
• Regular updates throughout the job
• The team to help beyond the original job scope

Watch out: The review count is small, so the track record here is thinner than others on this list.

Services: fire smoke restoration, mold remediation, flood water extraction, 24 7 emergency response