Reviewers consistently praise rapid emergency response, with crews arriving within hours of calls. Staff like the team, the team, the team, and the team earned repeated mentions for professionalism, knowledge, and courtesy. Insurance coordination stands out as a key strength; one reviewer's home sale stayed on track because the team moved quickly on quotes and communication.
Work quality and efficiency dominate feedback, though two reviews flag slow planning communication and extended timelines when multiple subcontractors were involved. One complaint noted a vehicle incident. The team serves residential and commercial clients across Kitchener, Waterloo, and beyond, handling water, fire, mould, and storm damage. The team service (the team confirmed) and weekend availability support broad access.
As listed on Google.
As published by the business on its own website; not independently verified.
Most recent work is praised for quick turnaround and skilled diagnosis, though older projects saw repeated no-shows and delays stretching over a year. Staff knowledge stands out, but communication gaps and follow-up remain complaints.
When crews arrive, most report courteous, efficient work and thorough damage assessment. But many struggle with project managers who don't return calls, scheduling windows that shift without notice, and unfinished repairs that drag on for months. The gap between on-site quality and back-office follow-through is the pattern that divides reviews.
Two reviewers praise detailed diagnosis and full restoration with polite, professional staff. Two others cite inflated billing, incomplete debris removal, and dishonest reporting of hours and equipment.
Last updated 2026-08-12