Ontario Water Damage Directory
Menu
Request a quote

Mly Group

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 5 Google reviews · How we rank ›

3.4(5) 62 low data composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionWater Damage Restoration Service
Mly Group
Services
Flood & Water Extraction, Water Damage Restoration Service
Reviews
5

What recent reviews say

Two reviewers praise detailed diagnosis and full restoration with polite, professional staff. Two others cite inflated billing, incomplete debris removal, and dishonest reporting of hours and equipment.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • problem diagnosis
  • thorough restoration
  • professional crew
  • daily cleanup
  • friendly communication
Watch-outs
  • billing disputes
  • incomplete work
  • dishonest about hours and materials
  • poor communication
professional-crewunprofessionaltransparent-pricinghidden-feesthorough-dryingincomplete-workcourteous-staffpoor-communication
Best for: homeowners needing basement water damage diagnosis and restoration
Think twice if: billing practices and hour/equipment reporting disputed in some accounts; verify final invoice and scope upfront

Strengths

  • basement water damage diagnosis
  • full restoration to original condition
  • daily cleanup during work

What reviews say by service

Flood & Water Extraction
Problem diagnosis and complete cleanup praised; billing and material reporting disputed
Water Damage Restoration Service
Full basement restoration to original condition described; incomplete work and hidden charges alleged

How it compares

  • Rated 3.4 against a 4.66 average across the 501 flood & water extraction businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 63
Review volume 34
Review recency 91
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
3
4
0
3
0
2
0
1
2

Contact

Address
41 Shoemaker St #3, Kitchener, ON N2E 3G9
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
Closed

As listed on Google.

From their website

Services listed
Emergency restorationGeneral contractingHome renovationKitchensBathroomsBasementsAdditionsCommercial services

Credentials claimed:GUS franchise member

Operating:since 2014

As published by the business on its own website; not independently verified.

Enquire about Mly Group

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to Mly Group. We only share your details with providers relevant to your request.

Common questions

Do you do daily cleanup during work?
Yes, reviewers mention the crew cleaned up every day on site.

Similar water damage restoration services nearby

ServiceMaster Restore of Kitchener
81

ServiceMaster Restore of Kitchener

4.6(64)✓ Google-verified

Staff arrive within hours of emergency calls and handle flooded basements, bathroom damage, and sewage backups with speed and care. Most crews tear down wet materials, set up dehumidifiers same-day, and finish cleanup by end of business. A few reviewers noted cleanup gaps, but the bulk of feedback centers on technicians treating homes like their own and keeping owners informed throughout.

Fire & Smoke Damage RestorationFlood & Water ExtractionSewage & Biohazard Cleanup
View profile
City Wide Group
56 low data

City Wide Group

4.5(11)✓ Google-verified

Most recent work is praised for quick turnaround and skilled diagnosis, though older projects saw repeated no-shows and delays stretching over a year. Staff knowledge stands out, but communication gaps and follow-up remain complaints.

Flood & Water ExtractionWater Damage Restoration Service
View profile
Paul Davis Kitchener-Waterloo
72

Paul Davis Kitchener-Waterloo

3.9(89)✓ Google-verified

Reviewers consistently praise rapid emergency response, with crews arriving within hours of calls. Staff like the team, the team, the team, and the team earned repeated mentions for professionalism, knowledge, and courtesy. Insurance coordination stands out as a key strength; one reviewer's home sale stayed on track because the team moved quickly on quotes and communication. Work quality and efficiency dominate feedback, though two reviews flag slow planning communication and extended timelines when multiple subcontractors were involved. One complaint noted a vehicle incident. The team serves residential and commercial clients across Kitchener, Waterloo, and beyond, handling water, fire, mould, and storm damage. The team service (the team confirmed) and weekend availability support broad access.

Flood & Water ExtractionFire & Smoke Damage RestorationInsurance Claims Assistance
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-12