Reviewers consistently report rapid dispatch to roof leaks and water damage, often within hours. The team explains problems clearly, provides photo documentation at each stage, and delivers repairs on time. Several customers noted staff members stayed late or went well beyond the job scope to solve drainage issues or find hidden leak sources. One reviewer mentioned a scope mix-up early on, but the business resolved it fairly and committed to better processes. The team are honoured even when work expands, and the crew leaves sites clean and well-organized.
Notable for storm damage response and fixing problems caused by previous contractors. Customers praise the combination of technical skill and genuine care in how the team interacts. One reviewer specifically called out a staff member who spent an hour searching for a basement leak source and waited for the plumber. Another mentioned receiving a free inspection and repair for an issue that was not the business's responsibility.
As listed on Google.
Credentials claimed:Master Elite expertise
As published by the business on its own website; not independently verified.
Five-star reviews praise First General for rapid response, professional crews, and clear explanations that ease stress during water and fire damage claims. One-star complaints centre on extended project timelines, scheduling failures, office staff rudeness, and disputes over damage extent and billing.
All 18 recent reviews are five-star, consistently citing speed, professionalism, and fair value. Work is completed efficiently with the site left clean and explanations given clearly throughout. Reviewers highlight friendly staff, on-time arrivals, and straightforward pricing with no hidden costs. The experience feels hassle-free from start to finish, with quality results in basement waterproofing and extraction work.
One reviewer praised the on-site team's speed and fair pricing but noted slow cleanup. Another abandoned the process after repeated failed attempts to get a quote, citing brutal follow-up.
Last updated 2026-08-12