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First General Waterloo Region - Property Damage Restoration

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 38 Google reviews · How we rank ›

3.5(38) 61 composite score See reviews on Google ✓ Google-verified
Fire & Smoke Damage RestorationFlood & Water ExtractionInsurance Claims AssistanceWater Damage Restoration ServiceMold Remediation
First General Waterloo Region - Property Damage Restoration
Services
Fire & Smoke Damage Restoration, Flood & Water Extraction, Insurance Claims Assistance
Reviews
38

What recent reviews say

Five-star reviews praise First General for rapid response, professional crews, and clear explanations that ease stress during water and fire damage claims. One-star complaints centre on extended project timelines, scheduling failures, office staff rudeness, and disputes over damage extent and billing.

Praised for
  • fast response and arrival
  • professional team conduct
  • clear communication and transparency
  • quality workmanship
  • insurance coordination support
Watch-outs
  • long delays and cancellations
  • poor office staff responsiveness
  • project scope mishandling
  • no-show appointments
  • inadequate damage assessment
fast-responseprofessional-crewtransparent-pricingpoor-communicationpunctualincomplete-work
Best for: homeowners needing quick emergency response for water or fire damage claims
Think twice if: booking timeline delays and office staff communication have been pain points for some prior customers

Strengths

  • IICRC certified
  • handles water, fire, and mold damage
  • assists with insurance coordination
  • rapid field response for emergency calls

What reviews say by service

Water Damage Restoration Service
five-star reviews cite thorough drying, clear explanation, and timely completion; one-star complaints report delayed booking, incomplete removal of damaged materials, and damage assessment disputes
Fire & Smoke Damage Restoration
limited specific feedback; one five-star review mentions professional handling of fire damage
Mold Remediation
mixed: one five-star review describes mold-related work professionally handled; one one-star complaint alleges moldy materials left under drywall and tile
Insurance Claims Assistance
five-star reviews praise coordination with insurers; one-star complaints report conflicts with insurer and billing delays

How it compares

  • Rated 3.5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 31
Review volume 69
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
23
4
1
3
0
2
1
1
13

Contact

Address
227 Riverbend Dr, Kitchener, ON N2B 2E8

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water damage restorationFire damage restorationVandalism restorationBasement floodingProperty mitigationEmergency restorationProperty damage restoration

Credentials claimed:IICRC Certified Firm, Accredited Disaster Services Network member

Operating:since 1983

As published by the business on its own website; not independently verified.

Enquire about First General Waterloo Region - Property Damage Restoration

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to First General Waterloo Region - Property Damage Restoration. We only share your details with providers relevant to your request.

Common questions

How quickly can they respond to an emergency?
Five-star reviews note prompt response time and quick arrival. One review from a year ago states a multi-month wait for an appointment booking, but field teams appear to arrive on schedule once booked.
Do they work with my insurance company?
Yes. Reviews mention First General as a preferred contractor for insurance companies (including TD Insurance) and note they assist with insurance coordination and claims.
What areas do they serve?
Their website lists Waterloo Region, Cambridge, Guelph, Wellington County, and Perth County.

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Last updated 2026-08-12