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911 Restoration of Ottawa

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 47 Google reviews · How we rank ›

4.8(47) 85 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionFire & Smoke Damage RestorationSewage & Biohazard CleanupMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance24/7 Emergency Response
911 Restoration of Ottawa
Location
Nepean, Ottawa
Services
Flood & Water Extraction, Fire & Smoke Damage Restoration, Sewage & Biohazard Cleanup
Reviews
47
Ranking
#96 in Flood & Water Extraction
Best for
homeowners facing water emergencies who need fast, transparent communication and compassionate handling during high-stress situations.

Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

When the July 1 floods hit Ottawa, 911 Restoration was the only company to respond to dozens of calls at once, getting crews on-site within 24 hours and keeping families informed every step. Staff explained the work, answered questions with patience, and treated homes and people with care during an overwhelming crisis.

The team handles water extraction, mold assessment, fire cleanup, and insurance coordination across Nepean, Kanata, and Orleans. Reviewers praise their manage-and-monitor approach (not over-charging for unnecessary work), detailed reporting, and the way they stay in touch even after the job ends. No hidden upsells noted.

Praised for
  • fast response to emergencies
  • clear communication and status updates
  • professional and respectful crew
  • compassionate customer care
  • detailed estimates and transparency
  • post-project follow-up support
fast-responseprofessional-crewtransparent-pricinginsurance-helpcourteous-staffsaved-property
Best for: homeowners facing water emergencies who need fast, transparent communication and compassionate handling during high-stress situations.

What stands out?

  • responsive during crises with same-day callbacks
  • IICRC-certified team with field management experience
  • honest assess-before-cutting approach avoids overcharging
  • strong post-project follow-up and support

Worth knowing

  • IICRC-certified staff
  • Field managers David and Ivan noted for responsive assessment and honesty
  • Brittany manages operations and communications
  • Crew stayed late on emergencies to leave pump for overnight water removal
  • Free inspection and detailed mold report when no remediation needed
  • Cleaned and deodorized fire/smoke damage within 3 hours of call

How it compares

  • Rated 4.8 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 83
Review volume 73
Review recency 100
Review sentiment 82
Profile completeness 100
Verification 30

Rating breakdown

5
45
4
0
3
0
2
0
1
2

Contact

Address
11 Tristan Ct, Ottawa, ON K2E 8B9
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water Damage RestorationFire Damage RestorationMold RemovalSanitizationSewage Backup CleanupCommercial Property Damage RestorationAsbestos Removal

Credentials claimed:IICRC-certified

As published by the business on its own website; not independently verified.

Enquire about 911 Restoration of Ottawa

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to 911 Restoration of Ottawa. We only share your details with providers relevant to your request.

Frequently asked questions

How quickly can they respond during an emergency?
During the July 1 floods, they provided service within 24 hours despite massive demand. For other emergencies (e.g., stove fires, weekend flooding), crews have arrived within 2-3 hours.
Will they recommend work I don't actually need?
No. Reviewers praise their manage-and-monitor approach; one inspection found no mold issue and they did not charge, and another team took a cautious approach rather than cutting into walls to run up charges.
Do they help with insurance claims?
Yes. They coordinate with insurers, manage contractors, and keep homeowners informed throughout. Reviewers note they handled high-volume insurance situations with care.

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Last updated 2026-08-12