42 low data
Access Restoration Services
5.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Flood & Water ExtractionWater Damage Restoration Service
BELFOR Property Restoration
Fire & Smoke Damage RestorationInsurance Claims AssistanceFlood & Water ExtractionWater Damage Restoration ServiceStructural Drying & DehumidificationMold Remediation
- Location
- Waterloo
- Services
- Fire & Smoke Damage Restoration, Insurance Claims Assistance, Flood & Water Extraction
- Reviews
- 52
- Ranking
- #34 in Fire & Smoke Damage Restoration
- Best for
- Homeowners with water or fire damage seeking insurance-coordinated restoration and reconstruction in a single vendor.
Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.
What do customers say?
Most customers praise the responsiveness of the dispatch team and the professionalism of site managers who keep them updated daily. The crews that handle tearout, drying, and reconstruction consistently earn five-star ratings for attention to detail and tidy work practices. One customer reported a project that stretched five months without completion and left the root cause (basement window) untouched, which stands out starkly against the overwhelming pattern of timely, thorough restorations elsewhere in the review history.
The business handles water damage, fire, basement floods, and multi-phase reconstruction. Their website lists IICRC certification. Customers frequently name individual technicians (Rick, April, Duke, Chris, Summer, Kurtis) as reasons they would return or recommend, suggesting consistency in staffing on projects.
Praised for
- professional, attentive staff
- fast emergency response
- clear communication throughout job
- thorough cleanup and organization
- quality final results
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffpunctual
Best for: Homeowners with water or fire damage seeking insurance-coordinated restoration and reconstruction in a single vendor.
What stands out?
- same-day emergency dispatch and equipment
- insurance claim coordination included
- project managers who communicate daily
- skilled multi-trade teams (drying, tearout, carpentry, flooring)
Worth knowing
- Staff named repeatedly across multi-year reviews: Rick, April, Duke, Chris, Summer, Kurtis, Russell, Melissa, Kaitlin, Fabian, Regis, Scott Privatt
- Emergency equipment (fans, dehumidifiers) deployed same-day per recent reviews
- Project managers provide daily communication, final inspection before sign-off
- One customer chose Belfor over insurance-approved contractor and finished on-budget, one week early
- Another customer initially hired Puroclean, fired them, switched to Belfor mid-project
How it compares
- Rated 4.9 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
- Has more Google reviews than 75% of the businesses in this directory.
How the score was calculated
Ranking Method Star rating 88
Review volume 75
Review recency 96
Review sentiment 70
Profile completeness 100
Verification 30
Rating breakdown
5
49
4
2
3
0
2
0
1
1
Contact
- Address
- 550 Parkside Dr Ste A11, Waterloo, ON N2L 5V4
Last verified 2026-08-12
Opening hours
- Monday
- 00:00-24:00
- Tuesday
- 00:00-24:00
- Wednesday
- 00:00-24:00
- Thursday
- 00:00-24:00
- Friday
- 00:00-24:00
- Saturday
- 00:00-24:00
- Sunday
- 00:00-24:00
As listed on Google.
From their website
Services listed
Emergency ResponseWater Extraction & DryingSmoke and Soot RemovalShrink WrapMould Removal & RemediationGeneral Contracting & ReconstructionDocument & Media RecoveryAir Duct Cleaning
Credentials claimed:Institute of Inspection, Cleaning and Restoration (IICRC) Certified Firm
As published by the business on its own website; not independently verified.
Frequently asked questions
- Do you coordinate with my insurance company?
- Yes. Reviews show staff work directly with insurers to provide estimates and keep claims current. Managers communicate with your insurer on scope and timeline.
- How fast can you respond to a burst pipe or basement flood?
- Same-day emergency dispatch with fans and dehumidifiers is the standard described in recent reviews. Staff also available weekends.
- Can you handle the whole job, or just water extraction?
- They handle extraction, drying, tearout, and reconstruction (carpentry, flooring, bathroom repairs) in-house. Customers often work with them from emergency response through final inspection.
Similar water damage restoration services nearby
70 low data
Clean State Restoration
5.0(3)✓ Google-verified
All three reviews praise quick response and thorough work on water damage and basement flooding. The team is described as professional, punctual, and clear in explaining the process.
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80
Mold Assist of Waterloo
5.0(23)✓ Google-verified
Work arrived fast, staff explained every step, and results left reviewers feeling the mold threat was genuinely resolved. Bathrooms, basements, kitchens, and attics all show up in the feedback, suggesting the crew handles water-triggered mold across most of the home without shortcuts or surprises. Twenty straight five-star reviews with no hedging or caveats. Reviewers consistently mention rapid response to emergencies, thorough inspection and treatment, and respect for the property during the job. The team kept areas clean and offered advice on preventing future mold.
Mold RemediationWater Damage Restoration Service