42 low data
Access Restoration Services
5.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Flood & Water ExtractionWater Damage Restoration Service
BELFOR Property Restoration
Fire & Smoke Damage RestorationInsurance Claims AssistanceFlood & Water ExtractionWater Damage Restoration ServiceStructural Drying & DehumidificationMold Remediation
- Services
- Fire & Smoke Damage Restoration, Insurance Claims Assistance, Flood & Water Extraction
- Reviews
- 52
What recent reviews say
Most customers praise the responsiveness of the dispatch team and the professionalism of site managers who keep them updated daily. The crews that handle tearout, drying, and reconstruction consistently earn five-star ratings for attention to detail and tidy work practices. One customer reported a project that stretched five months without completion and left the root cause (basement window) untouched, which stands out starkly against the overwhelming pattern of timely, thorough restorations elsewhere in the review history.
The business handles water damage, fire, basement floods, and multi-phase reconstruction. Their website lists IICRC certification. Customers frequently name individual technicians (the team, the team, the team, the team, the team, the team) as reasons they would return or recommend, suggesting consistency in staffing on projects.
Praised for
- professional, attentive staff
- fast emergency response
- clear communication throughout job
- thorough cleanup and organization
- quality final results
Watch-outs
- extended timeline on one basement flood (5 months, unfinished)
- unresponsiveness to underlying cause (window leak not addressed)
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffpunctual
Best for: Homeowners with water or fire damage seeking insurance-coordinated restoration and reconstruction in a single vendor.
Think twice if: One customer reported a five-month project left incomplete with the underlying cause (basement window) unaddressed; ask about timelines and root-cause repair upfront.
Strengths
- same-day emergency dispatch and equipment
- insurance claim coordination included
- project managers who communicate daily
- skilled multi-trade teams (drying, tearout, carpentry, flooring)
What reviews say by service
- Water Damage Restoration Service
- Consistent five-star reviews praise emergency response, equipment deployment, tearout organization, drying, and reconstruction quality.
- Fire & Smoke Damage Restoration
- Limited review evidence; no detailed fire restoration reviews present, though business lists Smoke and Soot Removal on website.
- Mold Remediation
- Website lists Mould Removal & Remediation; no specific review evidence of mold-only work.
- Insurance Claims Assistance
- Multiple reviews note staff liaison with insurance company for estimates and claim coordination; customers report professional claim handling.
- Structural Drying & Dehumidification
- Reviews mention emergency deployment of fans and dehumidifiers; thorough drying process praised.
- Flood & Water Extraction
- Basement flood reviews highlight professional extraction, tearout, and drying; one exception: five-month incomplete project with extraction not addressing root cause (basement window).
How it compares
- Rated 4.9 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
- Has more Google reviews than 75% of the businesses in this directory.
How we scored this
Ranking Method Star rating 88
Review volume 75
Review recency 96
Review sentiment 70
Profile completeness 100
Verification 30
Rating breakdown
5
49
4
2
3
0
2
0
1
1
Contact
- Phone
- +1519-885-1122
- Address
- 550 Parkside Dr Ste A11, Waterloo, ON N2L 5V4
Last verified 2026-08-12
Opening hours
- Monday
- 00:00-24:00
- Tuesday
- 00:00-24:00
- Wednesday
- 00:00-24:00
- Thursday
- 00:00-24:00
- Friday
- 00:00-24:00
- Saturday
- 00:00-24:00
- Sunday
- 00:00-24:00
As listed on Google.
From their website
Services listed
Emergency ResponseWater Extraction & DryingSmoke and Soot RemovalShrink WrapMould Removal & RemediationGeneral Contracting & ReconstructionDocument & Media RecoveryAir Duct Cleaning
Credentials claimed:Institute of Inspection, Cleaning and Restoration (IICRC) Certified Firm
As published by the business on its own website; not independently verified.
Common questions
- Do you coordinate with my insurance company?
- Yes. Reviews show staff work directly with insurers to provide estimates and keep claims current. Managers communicate with your insurer on scope and timeline.
- How fast can you respond to a burst pipe or basement flood?
- Same-day emergency dispatch with fans and dehumidifiers is the standard described in recent reviews. Staff also available weekends.
- Can you handle the whole job, or just water extraction?
- They handle extraction, drying, tearout, and reconstruction (carpentry, flooring, bathroom repairs) in-house. Customers often work with them from emergency response through final inspection.
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70 low data
Clean State Restoration
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All three reviews praise quick response and thorough work on water damage and basement flooding. The team is described as professional, punctual, and clear in explaining the process.
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Mold Assist of Waterloo
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Work arrived fast, staff explained every step, and results left reviewers feeling the mold threat was genuinely resolved. Bathrooms, basements, kitchens, and attics all show up in the feedback, suggesting the crew handles water-triggered mold across most of the home without shortcuts or surprises. Twenty straight five-star reviews with no hedging or caveats. Reviewers consistently mention rapid response to emergencies, thorough inspection and treatment, and respect for the property during the job. The team kept areas clean and offered advice on preventing future mold.
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