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DKI - Al-Care

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 76 Google reviews · How we rank ›

5.0(76) 89 composite score See reviews on Google ✓ Google-verified
Insurance Claims AssistanceFire & Smoke Damage RestorationFlood & Water ExtractionWater Damage Restoration Service24/7 Emergency Response
DKI - Al-Care
Location
Waterdown, Waterdown
Services
Insurance Claims Assistance, Fire & Smoke Damage Restoration, Flood & Water Extraction
Reviews
76
Ranking
#33 in Insurance Claims Assistance
Best for
property owners dealing with insurance claims after water, fire, or flood damage who value direct communication and fast restoration.

Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

Every review is five stars. Customers describe a company that combines practical speed with genuine care, particularly named staff who check in after work is done and handle insurance coordination smoothly. Specific crews (Jeff, Mark, Zoran, Rick, Jessy, Milos, Petro, Lee, Steven, Andrew, Ryan) earn repeated praise for professionalism and respect. One reviewer noted poor initial subcontractor work was caught and corrected by management without hesitation. Water damage, fire restoration, and sewage backup jobs all receive the same consistent treatment: fast turnaround, quality repairs, and unexpected gestures like gifts for new babies.

Praised for
  • empathy and emotional support during crisis
  • fast, reliable timelines
  • professional crew and clear communication
  • quality workmanship and attention to detail
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffcertified-technicianspunctualsaved-property
Best for: property owners dealing with insurance claims after water, fire, or flood damage who value direct communication and fast restoration.

What stands out?

  • 24/7 emergency response
  • insurance claims coordination built in
  • same crew often manages entire project from assessment to completion
  • consistent quality across multiple service types

Worth knowing

  • Project managers/contractors named in reviews: Peter, Milos, Petro, Lee, Steven, Andrew, Mickey, Ryan, Jeff, Mark, Zoran, Rick, Jessy
  • Operating since 1983 (per their website)
  • Services extend beyond damage mitigation to renovation work (mentioned by one customer)
  • Quality control noted: poor subcontractor work was caught by management, replaced, and corrected at no mention of extra cost
  • Exceptional gestures reported: one customer received a baby gift after laundry room water damage
  • Follow-up support: staff check in on customers after major events like fires or floods

How it compares

  • Rated 5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 94
Review volume 82
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
1
3
0
2
0
1
0

Contact

Address
691 Concession 4 W, Waterdown, ON L0R 2H0

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water & Flood DamageFire & Smoke DamageWind & Storm DamageAsbestos & Mould RemediationFoundation RepairCrime Scene MitigationResidential ServicesCommercial Services

Operating:since 1983

As published by the business on its own website; not independently verified.

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Frequently asked questions

Do you handle jobs insurance companies send directly?
Yes. Multiple reviews confirm they work as an insurance-preferred vendor and coordinate claims from the start.
How fast can you respond to water damage or fire?
Reviews cite same-day or next-day inspections even during high-claim periods. One ice-dam customer needing a sale-ready home got repairs done quickly; another with 4 feet of basement water saw mitigation begin within hours.
What happens if the first repair crew doesn't meet standard?
One customer reported subcontractor quality issues; their project manager caught it immediately, assigned a new team, and corrected all problems at no additional mention of cost.

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Last updated 2026-08-12