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First Response

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 78 Google reviews · How we rank ›

4.5(78) 80 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionFire & Smoke Damage RestorationSewage & Biohazard CleanupMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance24/7 Emergency Response
First Response
Services
Flood & Water Extraction, Fire & Smoke Damage Restoration, Sewage & Biohazard Cleanup
Reviews
78

What recent reviews say

First Response handles water damage, mold, and fire cleanup across Ottawa with strong technical expertise. Reviewers consistently praise rapid turnaround, detailed explanations, and staff who show genuine care during stressful situations. A few customers report getting disconnected after initial contact, though the overwhelming majority describe reliable follow-up and polished execution from project start to finish.

The team delivers specialized services: mold remediation with lab testing, asbestos assessment, basement odour diagnosis, and post-damage deep cleaning. Many clients highlight that staff go beyond standard cleanup to repair structural damage, answer questions thoroughly, and send photo updates throughout jobs. One standout concern is responsiveness mid-project, where a customer lost weeks waiting to reconnect with their assigned contact.

Praised for
  • professional and compassionate staff
  • thorough consultations and explanations
  • fast response and follow-up communication
  • comprehensive mold remediation
  • meticulous attention to detail
Watch-outs
  • difficult to reach after initial contact
  • unprofessional service (one instance)
professional-crewfast-responsethorough-dryingcourteous-staffcertified-techniciansinsurance-helppunctual
Best for: Homeowners needing mold remediation, post-damage deep cleaning, or specialized assessments (asbestos, moisture, odour) with clear communication.
Think twice if: Customers who need guaranteed immediate follow-up and constant availability mid-project; at least one reviewer experienced weeks of delayed response after initial contact.

Strengths

  • Rapid assessment and diagnosis, often same-day
  • Transparent pricing and honest advice, avoids upselling
  • Sends photo updates and detailed explanations throughout projects
  • Handles full remediation pathway from testing to structural repair

What reviews say by service

Mold Remediation
Comprehensive mold removal praised for knowledge, clear explanation, and lab verification post-remediation
24/7 Emergency Response
Same-day asbestos sampling and rapid initial response consistently noted
Flood & Water Extraction
Basement moisture and odour diagnosis with practical solutions
Fire & Smoke Damage Restoration
Deep cleaning of fire and smoke damage (e.g., car cigarette smell) nearly eliminated in one case

How it compares

  • Rated 4.5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 69
Review volume 82
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
67
4
1
3
1
2
2
1
7

Contact

Address
2710 Lancaster Rd #103, Ottawa, ON K1B 4T7
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
07:00-19:00
Tuesday
07:00-19:00
Wednesday
07:00-19:00
Thursday
07:00-19:00
Friday
07:00-19:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Enquire about First Response

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to First Response. We only share your details with providers relevant to your request.

Common questions

How fast can First Response get to my home for an inspection?
On one documented job, they collected asbestos samples by noon the same day of contact and delivered the report the next day. Initial consultations have been arranged within hours.
Do they test the home after mold remediation?
Yes. They arrange lab testing before and after remediation to verify the home is safe to occupy before you move back in.
Can they repair structural damage from mold or water, or just clean?
They handle full remediation including structural repairs. One customer's ceiling was replaced as part of their mold remediation service.

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Last updated 2026-08-12