60 low data
ICE Mitigation Services Ltd.
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Flood & Water ExtractionWater Damage Restoration ServiceFire & Smoke Damage Restoration
On Side Restoration Services
Flood & Water ExtractionInsurance Claims AssistanceWater Damage Restoration ServiceFire & Smoke Damage Restoration
- Services
- Flood & Water Extraction, Insurance Claims Assistance, Water Damage Restoration Service
- Reviews
- 73
What recent reviews say
When On Side shows up and stays on task, customers report smooth water damage response and genuine care for their homes; one basement flood was completed with all three stages done quickly and professionally. Yet the pattern across one-star reviews is stark: jobs stretch into months, work gets redone multiple times, invoices arrive unexpectedly after insurance claims are supposedly settled, and project managers go silent. The split between five-star and one-star ratings (59% to 37%) suggests the business excels under certain conditions but struggles badly under others, leaving some customers feeling deliberately overcharged and abandoned mid-project.
Recent shift: No clear trend; both five-star and one-star reviews appear across the full 12-month period. The business does not appear to be improving or declining consistently.
Praised for
- professional communication and updates
- quick water damage response and drying
- quality workmanship when job goes smoothly
- staff attentiveness and care for property
Watch-outs
- prolonged project timelines and delays
- rework and incomplete jobs
- unresponsive management and poor follow-up
- unexpected large invoices and billing disputes
- unprofessional staff behaviour
fast-responseslow-responseprofessional-crewunprofessionaltransparent-pricinghidden-feesthorough-dryingincomplete-workcourteous-staff
Best for: homeowners with urgent basement flooding who verify project scope and timeline in writing upfront
Think twice if: you need a large multi-phase restoration or have an insurance claim; check references for similar-sized jobs and get a detailed written timeline before signing
Strengths
- rapid response for emergency water extraction
- experienced multi-trade coordination for complex jobs
- insurance claim support
- visible staff engagement on straightforward jobs
What reviews say by service
- Water Damage Restoration Service
- Fast initial response and thorough drying praised in smooth jobs; multiple complaints of months-long timelines and rework needed multiple times
- Flood & Water Extraction
- Quick removal and initial drying in well-managed emergencies; delayed response and abandoned projects in problem cases
- Fire & Smoke Damage Restoration
- No specific positive or negative review evidence for this service
- Insurance Claims Assistance
- Insurance claims involvement cited in multiple complaints of confusion, unexpected invoices, and disputed extra charges months after work completion
How it compares
- Rated 3.5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
- Has more Google reviews than 81% of the businesses in this directory.
How we scored this
Ranking Method Star rating 20
Review volume 81
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30
Rating breakdown
5
43
4
3
3
0
2
0
1
27
Contact
- Phone
- +1905-474-3710
- Address
- 5595 Finch Ave E Unit 4, Scarborough, ON M1B 2T9
Last verified 2026-08-12
Opening hours
- Monday
- 00:00-24:00
- Tuesday
- 00:00-24:00
- Wednesday
- 00:00-24:00
- Thursday
- 00:00-24:00
- Friday
- 00:00-24:00
- Saturday
- 00:00-24:00
- Sunday
- 00:00-24:00
As listed on Google.
From their website
Services listed
Catastrophe CleanupWater DamageWeather DamageFire Smoke DamageBiohazard RemediationContent RestorationGoods Recovery
Credentials claimed:Quebec: RBQ license 5768-1322-01
As published by the business on its own website; not independently verified.
Common questions
- How quickly do you respond to emergencies?
- One customer with basement flooding received full emergency response (assessment, water removal, dehumidifier setup) on day one. However, other reviews report 3-4 day delays before first arrival. Get written response-time guarantees before signing.
- Will work take longer if my insurance company refers me?
- The team one-star reviewers explicitly warn that insurance claims through On Side led to 6-12 month projects with repeated rework. This is a significant caveat; non-insurance direct work has shorter timelines in available reviews.
- What service areas do you cover?
- Their website lists Toronto, Barrie, Chatham, Cobourg, Markham, Ancaster, Bath, and Kitchener. The business is verified in Scarborough.
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Oncall Restoration
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The team arrives quickly for burst pipes and floods, extracts water thoroughly, and completes drying within days. Reviewers across Toronto, Markham, Scarborough and surrounding areas report 30-minute response times and praise the crew for staying on schedule, preventing mold, and managing everything from extraction through reconstruction. Staff handle water damage, fire cleanup, mold removal, and asbestos work with strong communication and transparent project planning. No hidden costs or surprises reported. The business holds IICRC certification and claims over 30 years in operation.
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United Water Restoration Group of North York
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