48 low data
Restoration Service
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
24/7 Emergency ResponseFire & Smoke Damage RestorationFlood & Water Extraction
Shield Restoration Services | Restoration Services Toronto
24/7 Emergency ResponseFire & Smoke Damage RestorationFlood & Water ExtractionWater Damage Restoration ServiceInsurance Claims AssistanceMold Remediation
- Services
- 24/7 Emergency Response, Fire & Smoke Damage Restoration, Flood & Water Extraction
- Reviews
- 22
What recent reviews say
Most reviewers credit Shield with rapid response and skilled work, particularly during emergencies and with insurance coordination. Multiple customers praise individual team members for professionalism and clear communication. However, a vocal minority report serious issues: inadequate on-site supervision during large jobs, billing that lacked transparency, and broken promises to fix damage caused during their own work.
Praised for
- fast emergency response
- professional, respectful teams
- transparent communication with insurance
- on-time completion
- thorough damage assessment
Watch-outs
- poor project oversight during execution
- billing disputes and lack of transparency
- failure to follow through on damage promises
- lack of accountability
fast-responseprofessional-crewtransparent-pricingpoor-communicationincomplete-workpunctualcertified-techniciansinsurance-help
Best for: homeowners needing fast emergency water or fire damage response with insurance guidance
Think twice if: you need continuous on-site oversight; some reviewers report poor supervision and unresolved billing disputes during larger jobs
Strengths
- responds within two hours during emergencies
- works directly with insurance adjusters and provides photo documentation
- named technicians praised for respectful, hands-on service
What reviews say by service
- 24/7 Emergency Response
- Praised for arrival within two hours; one reviewer disputed that emergency billing may have prolonged service unnecessarily
- Flood & Water Extraction
- Multiple reviewers credited staff with swift extraction and cleanup; one reported inadequate root-cause troubleshooting
- Water Damage Restoration Service
- Positive feedback on drywall replacement, flooring repair, and painting; one large job completed ahead of schedule
- Fire & Smoke Damage Restoration
- One reviewer praised completion of fire restoration work and electrical repairs after previous contractor failure
- Insurance Claims Assistance
- Consistently praised for detailed assessments, photo documentation, and transparent communication with adjusters
- Mold Remediation
- Website claims certification in mold assessment and removal; limited review evidence of specific mold work
How it compares
- Rated 4.3 against a 4.76 average across the 82 24/7 emergency response businesses listed here.
- Has more Google reviews than 63% of the businesses in this directory.
How we scored this
Ranking Method Star rating 68
Review volume 59
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
Rating breakdown
5
18
4
0
3
0
2
0
1
4
Opening hours
- Monday
- 00:00-24:00
- Tuesday
- 00:00-24:00
- Wednesday
- 00:00-24:00
- Thursday
- 00:00-24:00
- Friday
- 00:00-24:00
- Saturday
- 00:00-24:00
- Sunday
- 00:00-24:00
As listed on Google.
From their website
Services listed
Water damage restorationFire damage restorationWind damage restorationMould assessment and removalTarping and hazard removalProfessional property assessmentDrying and cleanup
Credentials claimed:Certified to assess, remove and restore mould damage
As published by the business on its own website; not independently verified.
Common questions
- How quickly does Shield respond to emergencies?
- Multiple reviewers report arrival within two hours of calling.
- Do they work directly with my insurance company?
- Yes. Reviewers consistently praise their coordination with adjusters, detailed estimates, and photo documentation for claims.
- Will someone oversee my project while work is underway?
- The reviews are divided. Several large jobs were completed well on time with positive outcomes. However, one reviewer reported no on-site supervision during a major repair, leading to billing disputes.
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