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The Crack Doctor

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 19 Google reviews · How we rank ›

2.7(19) 39 low data composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionInsurance Claims AssistanceWater Damage Restoration Service
The Crack Doctor
Services
Flood & Water Extraction, Insurance Claims Assistance, Water Damage Restoration Service
Reviews
19

What recent reviews say

When The Crack Doctor's team shows up, customers praise their knowledge and professionalism. Communication breakdowns and warranty disputes dominate complaints: unreturned calls, ignored emails, and denied claims despite advertised lifetime guarantees frustrate many past clients. Review evidence is limited to foundation and basement work, not water damage directly.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • professional technicians
  • knowledgeable staff
  • responsive to warranty claims
Watch-outs
  • poor communication and non-responsiveness
  • warranty claims ignored or denied
  • overpriced diagnostics
  • incomplete or failed repairs
  • no-show appointments
professional-crewpoor-communicationincomplete-workhidden-fees
Best for: homeowners with foundation cracks who can reach the office by phone and prefer working with one specific technician if possible
Think twice if: you need reliable follow-up or warranty support; multiple reviewers report being unable to reach the company after repair or when claiming their warranty

Strengths

  • knowledgeable technicians
  • lifetime warranty offered
  • fast response on warranty inquiries (when reached)

How it compares

  • Rated 2.7 against a 4.66 average across the 501 flood & water extraction businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 21
Review volume 56
Review recency 34
Review sentiment 41
Profile completeness 50
Verification 0

Rating breakdown

5
7
4
1
3
1
2
0
1
10

Contact

Last verified 2026-08-12

Opening hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Enquire about The Crack Doctor

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to The Crack Doctor. We only share your details with providers relevant to your request.

Common questions

Do they charge for a quote?
Some customers report being charged $200 for a diagnostic visit to assess cracks, though practice may vary.
What is their warranty?
The business advertises a lifetime warranty on repairs, but multiple reviewers report difficulty accessing warranty service after the original work.

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Last updated 2026-08-12