All 15 reviews are five-star. Reviewers consistently praise fast response times during the July 2026 Ottawa and St. Catharines flooding events, with staff arriving sooner than expected and other vendors failing to show. Communication stands out: the team explains each step, answers questions, and documents damage for insurance. Protective practices (boot covers, corner guards) and carpet cleaning quality earn repeated mention. No complaints appear in the record.
As listed on Google.
Customers consistently praised DKI - Lubnow for arriving within hours of water damage, basement floods, and fire damage emergencies. Staff managed insurance claims directly, kept people informed daily, and completed work on time and to specification. Reviewers noted the team worked around tenant schedules and handled supply chain delays without blame.
Strong emergency response and project coordination have won over many customers, particularly those facing major floods and fires. The team, the team, and other named project managers earned consistent praise for responsiveness and attention. However, pricing complaints surface repeatedly-reviewers report 50% markups and hidden fees that feel opportunistic during crisis situations. Service quality varies sharply by crew: some deliver immaculate work and keep properties clean; others leave jobs only partially finished or conduct themselves unprofessionally on-site. The 3.8-star rating reflects this split, with nearly two-thirds five-star reviews offset by a substantial block of one-star accounts.
All four reviewers praised fast arrival times and professional handling of late-night water emergencies. The team used equipment like blowers and dehumidifiers, tracked drying daily, and explained each step clearly.
Last updated 2026-08-12