After basement floods and water emergencies, reviewers consistently report rapid arrival and professional crews who explain the damage and process clearly. Several named staff members (the team, the team, the team, the team) receive consistent praise for responsiveness and technical knowledge. One homeowner had a negative experience with a damage assessment that they felt did not accurately reflect their property condition; communication about their concerns was slow.
First General specializes in water damage restoration and basement recovery, offering same-day emergency response and insurance coordination. The team handles content packing, furniture storage, carpet replacement, and detailed finishing work. Operations span Hamilton and Burlington with IICRC and general contractor licensing claimed on their website.
Last verified 2026-08-12
As listed on Google.
Credentials claimed:IICRC (Institute of Inspection, Cleaning and Restoration Certification), Ecoclaim Certified, Licensed General Contractor
Operating:since 1987
As published by the business on its own website; not independently verified.
Seven reviews consistently praise skilled drywall and painting work delivered on schedule and below quoted prices. The team arrives punctually, cleans daily, and treats homes carefully; longer wait times reflect demand.
Pro Waterproofers earns strong marks for skilled foundation repairs, friendly crews, and clean job sites. However, two reviewers faced serious issues: one with a failed floor coating that worsened over time, the other with weeks of unresponsiveness on insurance paperwork after spending $12K.
Renotown delivers on water and fire damage claims with speed and care. The team, the team, the team, and the team lead projects that restore homes to "like new" condition, typically in weeks. Staff answer calls, explain decisions without pressure, and coordinate complex rebuilds-from basement floods to total fire demolition and reconstruction-on budget and on time. Reviewers mention small tasks beyond contract scope, respectful treatment of neighbors during work, and a rare honesty about design trade-offs. The team names subtrades carefully (asbestos removal, flooring specialists) and visits work sites to oversee quality. Insurance companies assign them directly, which speaks to their reliability in claim management.
Last updated 2026-08-12