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Pillar Restoration - Property Restoration Experts

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 86 Google reviews · How we rank ›

4.8(86) 84 composite score See reviews on Google ✓ Google-verified
Fire & Smoke Damage RestorationMold RemediationFlood & Water Extraction24/7 Emergency ResponseWater Damage Restoration ServiceInsurance Claims AssistanceStructural Drying & Dehumidification
Pillar Restoration - Property Restoration Experts
Services
Fire & Smoke Damage Restoration, Mold Remediation, Flood & Water Extraction
Reviews
86

What recent reviews say

Pillar responds fast to emergencies and takes charge of the whole project, coordinating plumbers, roofers, and renovations so customers don't have to juggle contractors. Staff explain their work clearly and stay in contact outside business hours. One recent complaint alleged unprofessional conduct and inspection integrity issues, but 95 percent of reviewers praise their integrity, politeness, and thoroughness.

The team handles water leaks, basement flooding, sewer backups, fire damage, and mold inspections with visible attention. Reviewers specifically name staff for going above and beyond, staying available during evenings and weekends, and occasionally refusing unnecessary work even when it would have earned them money.

Praised for
  • quick emergency response
  • professional, polite crew
  • clear communication and coordination
  • one-team full-service handling
  • honest, integrity-driven advice
Watch-outs
  • project manager professionalism concerns
  • lack of detail attention
  • inspection manipulation claim
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffsaved-property
Best for: homeowners with water or fire damage who want one team to handle the full restoration and coordinate other trades.
Think twice if: one reviewer alleged unprofessional conduct and inspection manipulation; most disagreed, but due diligence on project manager and inspection practices may be prudent.

Strengths

  • weekend and after-hours emergency response
  • one team manages entire restoration project
  • staff coordinate trades so customers do not
  • honest assessment and integrity-first advice

What reviews say by service

Water Damage Restoration Service
Water leaks and basement flooding resolved quickly with thorough, polite crew; high praise for damage prevention and follow-up.
24/7 Emergency Response
Weekend and after-hours response praised; team arrived same day or next day for emergencies.
Flood & Water Extraction
Basement flooding handled with full coordination of related trades; reviewers felt stress reduced by one-team approach.
Fire & Smoke Damage Restoration
No detailed fire restoration service mentioned in reviews, though category listed by business.
Mold Remediation
Honest inspection and advice offered; staff declined unnecessary work and provided guidance on owner-managed remediation.
Insurance Claims Assistance
Reviewers noted company was recommended through insurance; the team coordinated well with insurance process.

How it compares

  • Rated 4.8 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 85
Review volume 84
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
82
4
1
3
0
2
0
1
3

Contact

Address
3972 Carriage Rd, Delaware, ON N0L 1E0
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water RestorationFire RestorationMold RemediationAsbestos AbatementWind Storm RestorationGeneral Contracting

Credentials claimed:Consumer Choice Award

Operating:over 30 years of experience

As published by the business on its own website; not independently verified.

Enquire about Pillar Restoration - Property Restoration Experts

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Common questions

Do you respond to emergencies on weekends or outside business hours?
Yes. Reviewers report same-day weekend response and staff staying in contact outside regular business hours.
Can you handle the whole project or do I need to hire separate contractors?
Pillar coordinates the entire restoration, including plumbing, roofing, and renovation work, so you work with one team.
What areas do you serve?
London, Chatham, Woodstock, Port Stanley, Delaware, St. Thomas, Strathroy, and surrounding areas.

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Last updated 2026-08-12