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Première Générale Gatineau

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 15 Google reviews · How we rank ›

3.5(15) 62 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionFire & Smoke Damage RestorationMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance24/7 Emergency Response
Première Générale Gatineau
Location
Hull, Gatineau
Services
Flood & Water Extraction, Fire & Smoke Damage Restoration, Mold Remediation
Reviews
15
Ranking
#382 in Flood & Water Extraction
Best for
homeowners with urgent water or fire damage who can confirm commitment upfront before approval.

Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

When engaged and on-site, the team delivers skilled restoration work and treats properties with respect. However, several reviewers report the company withdrew mid-project or went silent for weeks after approval, leaving them to chase the insurance company or contractors for updates.

Praised for
  • professional, responsive team on good days
  • thorough water and flood restoration
  • addresses damage comprehensively
professional-crewthorough-dryingsaved-propertycourteous-staff
Best for: homeowners with urgent water or fire damage who can confirm commitment upfront before approval.

What stands out?

  • arrive quickly for emergencies
  • skilled multi-floor restoration work
  • manage reconstruction end-to-end

Worth knowing

  • Team members named in positive reviews: Dominic, Andrew, Pat, Stéphane, Felicina, Luc, Patrick (Review 2); Richard and Nick (Review 7, 8); Benoit and crew including Youness, Gabe (Review 9); project manager Benoît described as 24/7 available (Review 10); Aissatou mentioned as contact who did not respond (Review 5)
  • Capable of coordinating multi-floor demolition, reconstruction, and painting
  • Insurance companies refer jobs to them
  • One reviewer noted company prioritizes emergency roof leaks over wall patches (Review 13)
  • One reviewer reported emergency responders misdiagnosed fire risk (spinning dryer system mistaken for dryer, Review 11)

How it compares

  • Rated 3.5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 48
Review volume 52
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
9
4
0
3
0
2
2
1
4

Contact

Address
160 Rue d'Edmonton, Gatineau, QC J8Y 3S6
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Emergency response 24/7Water damage restorationFire and smoke damage cleanupDecontamination (viral and microbial including mold)Sewage backup removalAsbestos removalComplete reconstruction after lossVehicle impact damage restoration

Credentials claimed:Institute of Inspection Cleaning and Restoration Certification (IICRC) member

Operating:35 years of experience

As published by the business on its own website; not independently verified.

Enquire about Première Générale Gatineau

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to Première Générale Gatineau. We only share your details with providers relevant to your request.

Frequently asked questions

How quickly do they respond to emergencies?
Reviewers report the team arrives in the middle of the night with a full crew for urgent water and roof damage; one reviewer noted emergency roof repairs were declined on the day of damage (July 1st).
Do they handle reconstruction, or just cleanup?
The team coordinates demolition, drying, reconstruction, painting, and repairs on multi-floor damage; examples include full basement restoration and major reno work.

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Last updated 2026-08-12