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The Preferred Group Restoration (Water-Mould-Fire)

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 16 Google reviews · How we rank ›

5.0(16) 82 composite score See reviews on Google ✓ Google-verified
Fire & Smoke Damage RestorationSewage & Biohazard CleanupFlood & Water ExtractionWater Damage Restoration ServiceMold RemediationInsurance Claims Assistance
The Preferred Group Restoration (Water-Mould-Fire)
Location
Scarborough
Services
Fire & Smoke Damage Restoration, Sewage & Biohazard Cleanup, Flood & Water Extraction
Reviews
16
Ranking
#41 in Fire & Smoke Damage Restoration
Best for
homeowners facing water emergencies who need same-day response and insurance claim support

Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

All 16 reviews are five-star. Callers consistently praise rapid response, often arriving within hours or same-day for emergencies like floods, leaks, and sewage backups. The team handles water extraction, drying setup, and insurance navigation with calm professionalism; reviewers frequently mention feeling reassured during stressful events. Work quality is reported as thorough, with spaces restored to pre-damage condition.

Praised for
  • quick response times
  • professional and courteous staff
  • thorough water extraction and drying
  • helps with insurance claims
  • reliable and trustworthy
fast-responseprofessional-crewcourteous-staffthorough-dryingsaved-property
Best for: homeowners facing water emergencies who need same-day response and insurance claim support

What stands out?

  • 24/7 emergency response with rapid arrival
  • IICRC certified team
  • handles insurance claims navigation
  • same-day inspection and moisture testing available

Worth knowing

  • Tony Thomas named as owner and field technician in multiple reviews
  • responds within 2 hours for some calls, same-day inspection for others
  • uses fans and dehumidifiers for drying
  • moisture testing performed on-site
  • sewage backup cleanup and sanitization offered

How it compares

  • Rated 5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 86
Review volume 53
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
16
4
0
3
0
2
0
1
0

Contact

Address
3583 Sheppard Ave E #229, Scarborough, ON M1T 3K8

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water Damage and Drain BackupFlood RestorationWet Floor DryingFire and Smoke DamageStorm and Wind DamageMould RemediationTrauma and Crime Scene Clean-upAir Quality Testing

Credentials claimed:IICRC Certified Firm, $5 Million Liability Insurance

Operating:20 years

As published by the business on its own website; not independently verified.

Enquire about The Preferred Group Restoration (Water-Mould-Fire)

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Frequently asked questions

How fast do you respond to water emergencies?
Reviews report arrival within a couple of hours or same-day for incidents like leaks, floods, and sewage backups. The business claims 24/7 availability.
Do you help with insurance claims?
Yes. Multiple reviewers mention the team assists with insurance navigation and documentation during the recovery process.
What areas do you serve?
Their website lists Toronto, Scarborough, North York, East York, Etobicoke, Vaughan, Markham, and Richmond Hill.

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Last updated 2026-08-12